Internal Sales

Position: Internal Sales

Country: UK

Type of contract: Permanent

Location: Waterlooville

About the company

Action Pumps traces its roots back to the formation of Action Pumping Services Ltd in 1983. Our manufacturing division was formed in 1987, under the trading name of Cumulus Pump Sets, to develop packaged pump set business opportunities.

We are now a nationwide, specialist provider of professional and tailored solutions that meet and look after all pumping requirements – from supplying and/or installing a complete range of pumps and pumping systems, to offering a variety of service and maintenance packages plus spare parts and accessories.

Job Description

The Role

Action Pumps are looking for an Internal Sales team member who will assist in building and maintaining an active customer base, by supporting and working alongside internal teams to develop new sales as well as maintaining existing customer accounts. By applying sales skills, the Internal Sales person will capitalise on commercial opportunities through negotiation of prices and products in order to achieve the sales targets set by the Management Team.


  • Working closely alongside the Sales Team Leader, sales team, internal departments, customers and suppliers to maintain the highest levels of service.
  • Liaise with members of the Sales Team to share customer and product knowledge to achieve regular sales and maintain high levels of service.
  • Liaise with members of other internal teams (Service, Order Processing, Accounts, Stores) to ensure a smooth process for the customer from enquiring to paying the invoice.
  • Use your own initiative to make profits, selling stock products where applicable.
  • To work within the pricing and discount policy of the Company and within any discount or margin guidance laid down by the Sales Director and supplier.
  • Maintaining the highest customer service levels.
  • Provide regular feedback to the Sales Team and Team Leader.
  • Updating company databases as required.
  • Delivering upon customer requests in a timely manner. Answering incoming phones & taking accurate details

Skills & Characteristics 

Key Skills and Experience

  • Clear and concise written and spoken communication skills.
  • Ability to present written information in a structured and balanced way appropriate to the needs of the reader.
  • Good telephone manner.
  • Ability to communicate well at all levels (dealing with a range of clients from engineers to Directors).
  • IT literate.
  • Good numeracy skills and understanding of profit / margins.
  • Good commercial problem solving approach to customers as well as excellent negotiation skills.
  • A good working knowledge of Microsoft Office.
  • Technical aptitude is an advantage.

Personal Attributes

  • Self-motivated and ambitious with a practical, forward-thinking approach to work.
  • Ability to prioritise coupled with a can do attitude to customer service.
  • Ability to complete work in a timely manner and good time keeping skills.
  • A good team member, working well with internal departments and demonstrating loyalty and commitment to the organisation and team members.


  • Competitive salary
  • Annual bonus
  • 25 days Holiday + Bank holidays
  • 40 hours Monday-Friday 08:00-17:00
  • Contributory pension scheme
  • EAP service

If you are interested in this exciting opportunity, please submit your up-to-date curriculum vitae with an accompanying cover letter detailing your suitability for the position via e-mail to before the closing date.

Tricel is an equal opportunities employer, All applications will be treated in the strictest confidence. 

Apply Now!